🛑 Cancellation Policy

At Ulixo Technology Solutions Pvt. Ltd., we understand that circumstances may arise where you need to cancel your order. To ensure transparency and fairness, please review our cancellation policy below:

🕒 Cancellation Eligibility

• Orders can be cancelled within 24 hours of placement, provided they have not yet been processed or shipped.
• If the order has already been processed or dispatched, cancellation may not be possible.

🔄 Cancellation Process

To request a cancellation, please contact our customer support:

💬 WhatsApp Chat: 9571332932
📧 Email: complain@ulixo.in

Kindly include: • Your Order Number
• Reason for Cancellation

We will review and respond to your request within 5–7 business days.

💸 Cancellation Fees

• If the order has already been processed or shipped, a cancellation fee of ₹150 or 10% (whichever is higher) may apply.
• In some cases, a partial refund may be provided, depending on the situation.

💳 Refund of Payments

• If the cancellation request is received before processing/shipping, a full refund will be issued.
• If the order has already been processed or shipped, the refund amount will be determined on a case-by-case basis.

⚠️ Exceptions

• Custom or personalized items are not eligible for cancellation.
• Orders that have already been shipped cannot be cancelled but may qualify for a return under our Return Policy.

📞 Need Help?

For assistance regarding cancellations:

💬 WhatsApp: 9571332932
📧 Email: complain@ulixo.in

📌 Changes to this Policy

Ulixo Technology Solutions Pvt. Ltd. reserves the right to modify this cancellation policy at any time, without prior notice. Changes will apply to all future orders.

By placing an order on our website, you agree to be bound by this cancellation policy.